What to include
- Your store domain, for example my-shop.myshopify.com
- What you expected, and what happened instead
- The time it happened, if it was about an alert
- A screenshot, if the problem is something you can see
Do not send passwords or staff account details. We never need them.
Common questions
I got an alert. What should I do?
Open your store in a private browser window and add a product to your cart. Try it on your phone too. If it fails, look at what changed recently: a theme edit, a new app, or a new script. If it works, the problem may affect only some products or some devices, so try a few.
I got an alert but my store works fine.
That can happen. A burst of shoppers asking for more than you have in stock, or a wave of bot traffic, can look like a break. Reply to the alert email and tell us. It helps us tune the alarm for your store.
Why haven't I had any alerts yet?
Cart Alarm sends no alerts while it learns your store. Learning ends once it has seen 100 Add to Cart tries and 3 days have passed, and always by day 14. The home page shows where you are.
Why does it say it can't monitor my store?
There are three reasons, and the home page says which applies. Your theme may add to cart in a way the app can't see. Your store may have too few Add to Cart tries to tell a break from a slow day. Or tries may fail too often on a normal day, which hides real breaks. We check again every week.
Does it watch checkout and payments?
No. This version watches Add to Cart only.
How do I change where alerts go?
Open Cart Alarm in your Shopify admin. Under Alert email, enter the address, press Save, then press Send test alert to check it arrives. If the test alert lands in Promotions or Spam, move it to your main inbox so real alerts show up there too.
Billing
Cart Alarm costs $19/month with a 14-day free trial. Shopify bills the subscription and it appears on your regular Shopify invoice. You are not charged during the trial. To cancel, uninstall Cart Alarm from your Shopify admin. Shopify stops the subscription at that point. Refunds follow Shopify's own app billing rules.
Privacy and terms
Read the Cart Alarm Privacy Policy or the Cart Alarm Terms of Service.